Clarabridge Partners with Gnip to Bring Real-Time Monitoring of Social Media Data to Customer Experience

Clarabridge, Inc., the leading provider of Customer Experience Management powered through sentiment and text analytics, today announced its partnership with Gnip, the largest and most trusted source of social media data in the world. As an inaugural member of Gnip’s Plugged In program, Clarabridge customers can now access the most comprehensive, reliable and sustainable source of social data through Clarabridge Enterprise in real time.

As a certified reseller partner of Twitter, as well as the exclusive provider of commercial access to streams of public data from Tumblr, WordPress, StockTwits and Disqus, Gnip holds a unique position within the social data ecosystem. Its program certifies that Clarabridge has invested in building a sophisticated, compliant and full-coverage data solution, meaning its customers can trust the comprehensive and reliable access Clarabridge has to these sources.

Acceptance into the Plugged In program benefits Clarabridge clients in several ways. Clarabridge now gains early access to new Gnip data sources, new product features and enhanced collaboration opportunities.

“We recognize that consumers are increasingly looking to social media as a critical means of communication, and businesses need to stay on top of consumer feedback in real time,” said Sid Banerjee, CEO, Clarabridge. “As a member of Gnip’s Plugged In program, our customers will be able to collect, analyze, operationalize and measure social media data in real time, as well as engage directly back with the customer. We are excited to partner with Gnip and enable Clarabridge customers to forge real and direct relationships with their consumers and elevate the customer experience they provide.”

Plugging in to Gnip ensures that Clarabridge is working hand-in-hand with its data provider to consistently escalate the needs of its customers and define solutions that drive the industry forward.

To learn more about Clarabridge and Plugged In, visit gnip.com/plugged_in/Clarabridge.

About Clarabridge

Clarabridge is the leading provider of Customer Experience Management (CEM) powered through sentiment and text analytics. Clarabridge enables Global 1000 enterprises to achieve a universal understanding of their customers by automatically collecting, classifying, scoring sentiment and analyzing qualitative data found in Voice-of-the-Customer (VoC) feedback channels. Insights extracted result in improved marketing, product/service offerings, operations and customer service across an organization. Clarabridge customers include B/E Aerospace, Charming Shoppes, Inc., Choice Hotels, Dell, E.ON, Expedia, Fidelity, Gaylord Hotels, Intuit, J.D. Power, L’Oréal, Marriott International, PetSmart, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens and Wendy’s International. Clarabridge is privately held with offices in Reston, Va. and London, U.K. For more information, visit clarabridge.comor on Twitter: @clarabridge.

Contacts

Serina Aswani

Clarabridge, Inc.
serina.aswani@clarabridge.com
571.299.1896

Megan Coyle

Articulate Communications Inc. <
clarabridge@articulatecomms.combr>
clarabridge@articulatecomms.com
212.255.0080,

Information Source: PressZoom