Mumbai Dabbawalas, who are world famous for their food supply network, visited the campus of Career Business School to share their six sigma standard of delivering Tiffin boxes across Mumbai with the students and the faculty members of the institute. The Event was organized in association with CII and Young Indians, Bhopal.
The Dabbawalas shared their secret of delivering 2 lakh dabbas on time with an accuracy rate of 99.99% with 100% customer satisfaction. This is the perfect example of excellent supply chain and logistics management.
The corporate ideals of teamwork, dedication and accuracy were reflected with a whole new perspective for these students as Pawan G Agarwal, Director of the Mumbai Dabbawala Education Centre elaborated on the complexities involved in the life of a Mumbai Dabbawala to them.
"Consistency is the key to ensure a meticulous network with an error rate of just one in 16 million transactions. At the end of the day it’s just effective team works. The Dabbawalas do not have any time to waste while on duty and the main objective is customer satisfaction when the delivery is made. As per the management structure of the Dabbawalas, the oldest member is appointed as team leader, with more than 10 members under him, whom he will have to motivate. Any internal issue that crops up among the Dabbawalas are sorted out without affecting the overall efficiency" said Pawan G Agarwal.
Prof. Pradeep Jain, Director, Career College, said “We are obliged to have them here and pass on their knowledge to these budding managers. They taught us that self-belief and self-confidence together makes everything possible and I am sure this mantra will take this generation of student’s way ahead in their career. And therefore we make it a point to invite them. I congratulate all the Dabbawala’s on their year by year success of delivering Tiffin boxes in an error free manner.”
Manish Rajoria, Founder Chair, Yi Bhopal says, "Yi Bhopal's has arranged a brillant & super successful learning session with Dr. Pawan G Agrawal (Ph. D Mumbai Dabbawala), President, Mumbai Dabbawalas Education Centre. He addressed the crowd of 500+ students, professionals & entrepreneurs. All & all, it was a success beyond our expectations.
All the students along with the faculty members of Career Business School attended this educative and enriching session. Students were enthralled to listen to the story of 5,000 dabbawalas engaged in delivering 2 Lakh tiffin boxes across Mumbai city, with absolute customer satisfaction, and satisfactory results.